Refund Policy – R3 Life Clinique Company Limited (Headquarters)

At R3 Life Wellness (Silom–Surawong Branch), we are committed to delivering high-quality care and results-driven treatments. To ensure transparency and fairness for all clients, please review our refund policy below:

• All service sales are final. Refunds will only be considered under specific medical circumstances.
• Medical exemptions: If our medical team verifies that a diagnosed medical condition prevents you from continuing treatment, a refund may be considered. Valid medical documentation must be submitted for review.
• Adverse reactions: In the event of a medically assessed adverse reaction—confirmed by our R3 Life medical team—that renders you unsuitable for further treatment, a refund may be considered. Valid medical documentation must be submitted for review.
• Pregnancy during treatment: If you become pregnant during your course of treatment, please inform your practitioner. Your sessions will be paused and extended until it is safe to continue. Refunds will not be issued in this case.
• Supplement products: All supplement products purchased in-clinic are non-refundable once removed from the premises.
• Gift vouchers: All gift voucher purchases are final and non-refundable. Vouchers can be redeemed for any treatment at our clinic but cannot be replaced if lost, stolen, or damaged. They are not exchangeable for cash, and no change will be provided for unused balances.

Pre-Treatment Consultation Notice

Before making any payment or undergoing any procedure, clients are encouraged to consult with our medical professionals. During this consultation, we will clearly explain all potential benefits, risks, and realistic outcomes. The final decision to proceed rests entirely with the client, based on a full and informed understanding of the treatment.

Important Notice:

All refund-related matters must be discussed directly with our medical team. Full and accurate disclosure of your medical history and any relevant treatments is essential. If you have received IV therapy or undergone any body-related procedures at another clinic, this information must be disclosed to us at least 24 hours in advance, prior to undergoing any procedures or making any payments.

Failure to disclose such treatments—whether through intentional concealment or unintentional omission—may affect your eligibility for a refund. In such cases, we reserve the right to re-evaluate or deny any refund requests, as it is critical for our medical team to determine the root cause of any adverse outcomes. No refunds will be granted under any circumstances if external procedures have been performed without prior disclosure to our team.

Appointment Cancellations

At R3 Life Wellness, we understand that unforeseen changes can occur. To ensure fairness and maintain the efficiency of our operations, we have implemented the following cancellation policy:

• General Treatments:A minimum of 12 hours’ notice is required for cancellations or rescheduling. This notice allows us to accommodate other clients in the available time slot. Failure to provide at least 12 hours’ notice may result in a cancellation fee or the forfeiture of the session, if part of a treatment course.
• Special Treatments (e.g., Stem Cell Therapy, Fresh Exosome, DFPP):Due to the preparation and sensitivity of these treatments, at least 24 hours’ notice is required.
  • No refunds will be issued for cancellations made within 24 hours of the scheduled appointment time.
  • In cases of a no-show or same-day cancellation, the full treatment fee will be charged.

We appreciate your cooperation and understanding in helping us provide the highest level of care to all clients.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us through one of the following methods:

• Call / WhatsApp: +66 88 689 8888 (Silom–Surawong Branch)
• Line OA: @r3lifewellness
• Email: [email protected]

We appreciate your understanding and cooperation. We look forward to supporting your journey toward optimal wellness at R3 Life Wellness, Silom–Surawong Branch (Flagship).