Refund Policy – R3 Life Clinique Company Limited (Headquarters)

At R3 Life Wellness (Silom–Surawong Branch), we are committed to providing safe, ethical, and transparent care. This Refund Policy ensures fairness, compliance with Thai law, and clear understanding for all clients.

Client Acknowledgment Before Payment

Before making any payment or undergoing any procedure, clients must consult with our medical professionals. During this consultation, all treatment details including potential benefits, risks, and realistic outcomes are clearly explained to ensure an informed decision.

The Clinic provides clients with complete and accurate information about all available treatments, products, and pricing prior to purchase. Each client has the opportunity to discuss thoroughly with the attending physician to understand the suitability and potential results of each treatment.

The Clinic strictly prohibits any form of overclaim, misrepresentation, or sales pressure. Clients are never compelled or persuaded to make a purchase beyond their comfort or understanding. All recommendations are made in accordance with medical ethics and professional responsibility.

Proceeding with payment indicates your full understanding and acceptance of this Refund Policy, as well as acknowledgment that you have received sufficient explanation and made a voluntary decision.
Clients are explicitly informed of the no cash refund policy before making any payment, and written acknowledgment is required prior to transaction.

1. General Policy

• All sales are final.

• The Clinic maintains a strict no cash refund policy, refunds in cash are not permitted under any circumstances.

• In cases where a refund is applicable, it shall be made only in the form of Clinic Coins, which may be redeemed for other treatments or products available at the Clinic, in accordance with the conditions set forth herein.

• Clinic Coins are not cash equivalents and hold no monetary value outside of the Clinic.
  They cannot be exchanged for cash or used beyond the designated validity period.

• A refund in the form of Clinic Coins may be considered only if the client has not yet commenced or utilized any part of the purchased course or treatment. This includes cases where the medical team has not yet prepared, mixed, or administered any medication, vitamin, or medical formulation related to the treatment.

• Such refund consideration shall apply solely under the medical reasons specified in Clause 2 (Medical-Based Refunds) and must be reviewed and approved by an authorized representative of the Clinic prior to issuance.

2. Medical-Based Refunds (Conversion to Coins)

A refund in the form of Clinic Coins may be considered only when the attending physician in charge of the case confirms that the client is unable to continue with the purchased vitamin or treatment due to:

• an allergic reaction or adverse medical response to the product or treatment; or

• an unavoidable medical condition that prevents safe continuation of the treatment.
  
  

Conversely, if the client has already received the treatment and subsequently experiences an allergic or adverse reaction without having disclosed any known allergies or relevant medical information to the Clinic’s medical team prior to treatment, the Clinic shall not be held responsible for such outcomes and no refund or conversion shall be granted under any circumstances.

All refund or conversion requests must undergo review and approval by the Clinic’s medical team to ensure full compliance with medical standards and patient safety protocols. Once approved, the remaining treatment value will be converted into Clinic Coins at the actual paid amount.

Such Clinic Coins may be used one time only toward other treatments or products available at R3 Life Wellness. All approvals and conversions are subject to the sole discretion of the attending physician and the Clinic’s authorized representative.

3. Non-Refundable Cases

3.1 Pregnancy during treatment

If you become pregnant during your course of treatment, please inform your doctor. Your sessions will be paused and extended until it is medically safe to continue, or you may transfer your remaining sessions to a family member or someone you have a close relationship with. Refunds, whether in cash or coins, will not be issued in this case.

3.2 Oral supplement products

All oral supplement products purchased in-clinic are non-refundable once removed from the premises.

3.3 Gift vouchers or coupons

All gift voucher or coupon purchases are final and non-refundable. They may be redeemed for any treatment at our clinic but cannot be replaced if lost, stolen, or damaged. They are not exchangeable for cash, and no change will be provided for unused balances.

3.4 Client dissatisfaction After Receiving Treatment

If the client has already received a treatment or service, whether in full or in part, and is dissatisfied for any reason not resulting from a clinic error, no refund shall be granted, whether in cash or Clinic Coins. The Clinic provides full details regarding treatment, pricing, conditions, and expected outcomes—both verbally and in writing—prior to payment. Proceeding with payment indicates acknowledgment and acceptance of such information.

However, if the client has remaining sessions or an unused portion of a treatment package and no longer wishes to continue, the Clinic may, at its sole discretion and as a gesture of goodwill, consider converting the remaining value into Clinic Coins for use toward other available treatments or products within the Clinic. Such conversion does not constitute a refund but serves solely as an act of goodwill by the Clinic. All such considerations are subject to review and formal approval by an authorized representative of the Clinic.

4. Course Usage and Expiry Policy

Clients must utilize their purchased treatment courses within the validity period or as agreed upon at the time of purchase. All course terms and expiry dates are clearly communicated verbally and in writing, particularly in the official quotation, before payment.

The Clinic will follow up to remind clients to schedule and complete sessions within the agreed period. However, if a client fails to use the treatments or services within the specified timeframe, the Clinic reserves the right to forfeit all remaining sessions or value without any cash refund or coin conversion, under all circumstances. This policy ensures fairness for all clients and supports consistent medical scheduling and quality standards.

5. Important Notice

Full and accurate disclosure of your medical history and any prior treatments is required. If you have received IV therapy or undergone any body-related procedures at another clinic, you must disclose this information at least 24 hours in advance before receiving treatment or making any payment at R3 Life Wellness.

Failure to disclose such information — whether intentional or unintentional — may forfeit eligibility for refund or coin consideration. In such cases, the Clinic reserves the right to deny or revoke any coin conversion requests.

No refunds or coin conversions will be granted under any circumstances if external procedures have been performed without prior disclosure to our medical team.

6. Appointment Cancellations

To ensure fairness and maintain operational efficiency, the following terms apply:

6.1 General Treatments

A minimum of 12 hours’ notice is required for cancellations or rescheduling. Failure to provide at least 12 hours’ notice may result in a cancellation fee or forfeiture of the session (if part of a package).

6.2 Special Treatments

For specialized or medically prepared treatments such as Stem Cell Therapy, Fresh Exosome, or DFPP, at least 24 hours’ notice is required. All relevant terms are clearly communicated before booking and payment.

The Clinic reserves the right to enforce the following:

• No refunds or coin conversions for cancellations made within 24 hours of the scheduled appointment. In cases of no-show or same-day cancellation, the full treatment fee will be charged.

7. How to Cancel or Reschedule

Please contact us during business hours (10:00 – 20:00, Thailand Time (GMT+7)):

• Call / WhatsApp: +66 88 689 8888 (Silom–Surawong Branch)

• Line OA: @r3lifewellness

• Email: [email protected]

8. Final Statement

We appreciate your cooperation and understanding in maintaining the highest standards of safety, care, and fairness. R3 Life Wellness remains committed to transparent communication and client satisfaction at every stage of your wellness journey.